Frequently Asked Questions
Shipping and Shopping
We are located in Poulsbo, Washington. Depending on the destination, domestic priority mail shipments tend to arrive within 1-3 days. If for some reason the order needs to go by a different carrier such as UPS, FedEx, or DHL, special arrangements can be made.
If the recipient’s country has secure mail service, single titles are usually sent by first class mail. This requirement is in place because no insurance is available for this service. The limit for first class foreign mail is four pounds. Above this weight, priority mail is used. Typically, one of the flat rate options works quite well if there are several books in the order.
All shipments to Africa as well as Central and South America must be sent via an insured service.
Those who have business licenses can open wholesale accounts at https://sacredmedicinesanctuary.net. Only our own products are available to resellers.
If people wish to buy for a group such as family, neighbors, members of organizations, we can offer a discount of 15% on orders of five or more of the same product or $500 total of mixed products. This same pricing is available to those hosting seminars.
We do not share any information about our customers with anyone. Our mailing list, purchasing information, correspondence between customers and ourselves is all strictly between us. We simply do not compromise where privacy is concerned.
Once in a while, something unforeseen happens. Though we discourage returns, we will work to find a win-win solution. If delivery is declined, we refund the cost of the goods but not the shipping. If the shipment has been opened, the amount of the refund will depend on the condition of items. We do our best to provide excellent service which means that unless specifically stated otherwise, all books are new and free of wear and tear.
Within reason, a few questions can be answered by e-mail. For example, if the question is about the ingredients or correct use of a product, we can answer a few questions. Please note that we cannot refer to any specific illnesses so do not phrase your questions in a manner that refers to a diagnosis. We recommend that all communications use a secure e-mail provider, not a service that captures content.
Foreign distributors are invited to contact us about becoming the source of our titles in their language and region of distribution. In many cases, we are open to providing exclusive rights.
All e-commerce transactions on this site use PayPal. If you require an alternative method of payment, please contact use Payment via Payoneer, Transferwise, and direct deposit can usually be arranged.
PayPal accepts most of the popular credit cards as well as use of funds available in the buyer’s account or linked to a bank account.
You will see Sacred Medicine Sanctuary or Ingrid Naiman as the recipient of the PayPal funds.
Copyrights and Quoting
Intellectual property is protected by international law. We make every effort to be in perfect compliance and expect the same from those who read our publications.
Reposting on social media accounts is prohibited.
In general, we prohibit use of our intellectual property by bloggers, freelance journalists, and others who post online. We welcome links and usually will agree to the use of 1-3 sentences to explain why reading the original material is recommended.
Reprinting of entire articles, e-books, or other material is almost never granted.
The author and/or publisher should describe the magazine or book, context, and the exact quotation for which permission to reprint is sought. All correspondence must be written, signed, and dated, and approval is limited to exactly what has been agreed.